Mugs on Mugs Refund Policy

Thank you for shopping at Mugs on Mugs!

We offer refunds and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase, in the event of damage to the product, Photographic evidence must be supplied.

• Only regular priced items may be refunded, sale items cannot be refunded.

• If the product was a Personalised item then no refund/exchange will be offered unless the product arrived damaged, then upon receipt of photographic evidence of the damage a replacement product will be send out. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. and send your item to: Mugs on Mugs, 27 Springvale MHP, Sutton Road, Wisbech, PE13 5DS.

Exempt Goods

The following are exempt from refunds:

• Personalised items

Partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and you still have not received your refund yet, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Shipping

• Please do not send the product back to the manufacturer. It must be sent to the following Address Mugs on Mugs, 27 Springvale MHP, Sutton Road, Wisbech, PE13 5DS..

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• Please note, we cannot guarantee that we will receive your returned item.